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Flinkhand Shop

FAQ

Do I have to pay in advance?
Payment in advance is the standard payment method for orders from foreign states. Alternatively, I offer payment via PayPal.

May I pay via PayPal?
Yes, you can pay via PayPal as long as your paypal account is registered within EU frontiers. Payment from outside EU frontiers (for example from Switzerland) comes with extremely high fees so that we do not accept Paypal payment from these accounts (seen that we do not ship outside EU frontiers either).

Do you send COD?
Sorry, I don't ship COD.

Is it possible to withdraw the order amount from my bank account?
No, this is not possible. But you can select PayPal for payment and they can withdraw it from your account.

Do you take credit cards?
No sorry, I do not accept credit cards.

Is it possible to ship the ordered items to a different address?
Yes, this ist possible. Please enter differing shipping address details during the order process.

Do you ship to DHL packing stations (in Germany)?
Yes, no problem. If you wish to use this service please enter the address details of your DHL packing station as shipping address and select "Deutsche Post/DHL" for transport. Letters will not be sent to DHL packing stations. :o)

Do you have a store?
No, not yet. If you wish to do self pickup, please select self pickup as shipping option in the order process and fix an appointment with us (Monday to Friday 9 a.m to 6 p.m.). Just propose a suitable time and date in the comments field - we will contact you to confirm or to find an alternative.

May I order per email, letter, fax or phone?
No sorry, please exclusively order online at
www.flinkhand-shop.de

 

I have passed an order and now I am looking for your bank details. Where do I find them?
You will receive an order confirmation including my bank details via email. Bank details are also indicated in the summary of the order process. If you have not received this mail, please check your spam folder.

How about transport insurance? 
It depends on the shippment options you select when ordering. Transport with Hermes (regardless of weight) and DHL (for parcels heavier than 2 kg) insurance against damage or loss is included up to 500,- EUR. Small parcels (less than 2 kg weight) and letters shipped with DHL/Deutsche Post do not include insurance. In the order process, you can select according to your preferences.

 

 

 

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